Merton Mutual Aid

Click here for useful information 

N.B. ​Please follow the links below to find an answer to your queries before calling on the phone – all providers

are extremely busy taking calls and so out of consideration please only call if you absolutely need to.

British Gas

https://www.britishgas.co.uk/business/coronavirus-update

0333 202 9802
Not cutting off prepayment meters during crisis providing you speak to them.

EDF

https://www.edfenergy.com/coronavirus-advice

0333 200 5110
If you can’t leave your house to top up please call them, and they’ll support.

EON

https://www.eonenergy.com/coronavirus-update/home-prepayment.html

0345 052 0000
Pre-payment gas: Extended emergency credit from £5 to £50 (terms in the link) Pre-payment electricity: working on a solution for this.

N Power

https://www.npower.com/help-and-support/coronavirus/

0800 073 3000
If you or a friend/family member are unable to top you up, contact them and they’ll support.

Scottish Power

https://community.scottishpower.co.uk/t5/Extra-Help/Coronavirus-COVID-19-information-for-ScottishPower-cust omers/ta-p/15029
0800 027 0072
Online top up available, if an emergency call but they’re running a reduced service so will be very busy.

SSE

https://sse.co.uk/help/coronavirus-questions-and-answers

0345 072 9495
If you’re having issues paying your bill or topping up your meter please call them and they’ll support.