Gas and Electricity Support
N.B. Please follow the links below to find an answer to your queries before calling on the phone – all providers
are extremely busy taking calls and so out of consideration please only call if you absolutely need to.
0333 202 9802
Not cutting off prepayment meters during crisis providing you speak to them.
0333 200 5110
If you can’t leave your house to top up please call them, and they’ll support.
0345 052 0000
Pre-payment gas: Extended emergency credit from £5 to £50 (terms in the link) Pre-payment electricity: working on a solution for this.
0800 073 3000
If you or a friend/family member are unable to top you up, contact them and they’ll support.
0800 027 0072
Online top up available, if an emergency call but they’re running a reduced service so will be very busy.
0345 072 9495
If you’re having issues paying your bill or topping up your meter please call them and they’ll support.